Refund Policy
Our conditions for refunds and the process for requesting one from Australia IPTV.
Quick summary: We offer a free 24-hour trial before you buy. Once a subscription is activated and credentials delivered, it is generally non-refundable — except in cases of proven service failure on our side. Contact us at hello@australiaiptv.xyz and we will always review your case fairly.
01 Free Trial First
We strongly encourage all new customers to take advantage of our free 24-hour trial before purchasing a subscription. The trial gives you full access to test picture quality, server stability, device compatibility, and channel availability at no cost and with no commitment.
To request your free trial, email us at hello@australiaiptv.xyz. No credit card is required.
02 General Refund Policy
Australia IPTV subscriptions are digital services. Once your subscription has been activated and your credentials delivered, the service has been provided and the purchase is considered final.
This policy does not affect any statutory rights you may have under Australian Consumer Law or the consumer protection laws applicable in your jurisdiction.
03 When a Refund May Be Granted
We will review refund requests fairly and may issue a full or partial refund in the following circumstances:
Credentials were never delivered after payment
The service was completely unavailable for more than 72 consecutive hours due to a fault on our side
Duplicate payment was charged in error
You were charged the wrong amount due to a billing error on our side
Each case is reviewed individually. Please contact us with your order details and a description of the issue.
04 When Refunds Are Not Available
You changed your mind after credentials were delivered
You experienced buffering due to your own internet connection or device
A specific channel or piece of content was unavailable (content library can change)
Account was suspended due to a breach of our Terms of Service
You did not use the service during the subscription period
Incompatibility with your device (use the free trial to verify compatibility first)
05 How to Request a Refund
To request a refund, email us at hello@australiaiptv.xyz with the subject line "Refund Request" and include the following information:
- The email address used to place your order
- Your order date and the plan you purchased
- A clear description of the issue you experienced
- Any screenshots or evidence supporting your request (if applicable)
We will acknowledge your request within 24 hours and provide a decision within 5 business days.
06 Processing Time
Approved refunds are processed within 5–10 business days. The time for the refund to appear in your account depends on your payment method and financial institution. We will notify you by email once the refund has been issued.
07 Contact Us
For any refund-related queries, please reach out to our team:
- Email: hello@australiaiptv.xyz
- Subject line: Refund Request
- Website: australiaiptv.xyz
We are committed to handling every request fairly and responding promptly.
Need to request a refund or have a billing question? Email us directly.
Request a Refund